Terms and Conditions

These terms apply to the Tripeaz Partners website and the Tripeaz Partners mobile app, operated by Wolfron Technologies LLP (LLPIN ACR-1448), registered office The Spire, Office-314, 150 Ft Ring Road, Madhapar, Rajkot, Gujarat - 360006, India, phone +91 95589 00338. By using the website or creating an account in the app, you agree to these terms, to the Privacy Policy and to the Acceptable Use Policy at /acceptable-use, which forms part of these terms. If you do not agree, do not use the website or the app.

These terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and are published in line with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. They do not need a physical or digital signature.

Tripeaz is a technology platform where taxi operators, travel agents, drivers and fleet owners publish and find bookings and exchange trips with each other.

• Tripeaz is an intermediary under the Information Technology Act, 2000. It does not create, own or verify the bookings, posts and reviews that partners publish.
• Tripeaz does not provide transport services, does not own or operate vehicles, does not employ or engage drivers, and does not book rides for passengers.
• Any arrangement for a trip, including fare, payment, vehicle, driver and the trip itself, is made directly between the partners involved. Tripeaz is not a party to it.

The app is for taxi operators, travel agents, drivers and fleet owners using it for their business. You must be at least 18 years old, give accurate information, keep your mobile number and login secure, and use only one account unless we allow otherwise. You are responsible for activity on your account.

Because Tripeaz only connects partners, you are solely responsible for the trips you arrange through it. You must:

• Hold and keep valid every permit, licence, registration, fitness certificate and insurance required for the vehicles and drivers you use or offer.
• Comply with the Motor Vehicles Act, 1988, the Motor Vehicle Aggregator Guidelines, state transport rules, tax laws including GST, and any other law that applies to your business.
• Honour bookings you accept, or tell the other partner promptly if you cannot.
• Use other partners' contact details only to discuss the booking they relate to.

Tripeaz does not collect, hold or process payments between partners, and is not responsible for any payment, commission, refund or dispute between partners.

Using the app is currently free. If Tripeaz introduces paid plans in future, the price, taxes and refund terms will be shown before you buy, and you will not be charged without choosing a plan.

You are responsible for the bookings, exchange posts, reviews, photos and other content you publish. You must not host, display, upload, publish, share or transmit content that:

• Belongs to someone else and that you have no right to share.
• Is fake or misleading, including a booking you do not actually have, or knowingly and intentionally communicates false information or misinformation.
• Is obscene, pornographic, paedophilic, invasive of another person's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, or encourages money laundering or gambling.
• Is harmful to children.
• Infringes any patent, trademark, copyright or other proprietary right.
• Deceives or misleads about the origin of a message, or impersonates another person or business.
• Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or incites any offence.
• Contains software viruses or other code meant to interrupt, destroy or limit any computer resource.
• Is fraudulent, or meant to collect money or information under false pretences.
• Is spam or unrelated to taxi and travel business.
• Violates any law in force in India.

You must not misuse the website or app, attempt unauthorized access, scrape or copy data, interfere with availability, create fake accounts, impersonate others, or use the platform to offer rides directly to passengers. The Acceptable Use Policy at /acceptable-use explains these rules in more detail.

You can report partners, posts and reviews and block other partners in the app. Tripeaz reviews reports and content that breaks these terms, and may remove content, limit features, or suspend or close accounts, with or without notice where needed to protect other users or to comply with law. Where the law requires, we will remove unlawful content within the time it sets after receiving a court order or government notice.

If we act on your content or account, you can ask the Grievance Officer to review the decision.

For any complaint about content, another partner, your account or these terms, contact our Grievance Officer, appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

• Name: Aditya Rajput
• Designation: Grievance Officer (Co-Founder & COO)
• Email: grievance@tripeazpartners.com
• Phone / WhatsApp: +91 95589 00338
• Address: Wolfron Technologies LLP, The Spire, Office-314, 150 Ft Ring Road, Madhapar, Rajkot, Gujarat - 360006, India
• We acknowledge complaints within 24 hours and resolve them within 15 days. Complaints about content that exposes a person's private area or shows nudity or sexual acts, or impersonates them, are acted on within 24 hours.
• If you are not satisfied with the Grievance Officer's decision, you may appeal to the Grievance Appellate Committee constituted by the Government of India within 30 days of receiving it.

Submitting an early-access request on the website does not guarantee acceptance, availability or a commercial relationship. Features described as testing, in development or roadmap may change and are not commitments to a release date.

Original website and app content, software, graphics and other materials created for Tripeaz are owned by Wolfron Technologies LLP or used with permission, except where third-party rights apply. Third-party names and services remain the property of their respective owners. By posting content in the app you allow Tripeaz to host and display it to other partners for running the service.

The website and app are provided as is and as available, and may change or be temporarily unavailable. Tripeaz does not guarantee that any booking will be fulfilled, that any partner is reliable, or that any information posted by partners is accurate.

To the extent permitted by law, Tripeaz is not liable for losses arising from arrangements, trips, payments or disputes between partners, from content posted by other users, or for indirect or consequential losses. Where Tripeaz is found liable, its total liability is limited to the fees you paid Tripeaz in the 12 months before the claim, or ₹5,000, whichever is higher.

You agree to compensate Tripeaz, its partners and staff for any claim, penalty or loss caused by your breach of these terms, your content, the trips you arrange or your breach of any law.

Tripeaz is not responsible for delays or failures caused by events beyond its reasonable control, such as network or power failures, natural disasters, government action or third-party service outages.

You can delete your account at any time from the app or as described at /delete-account. Tripeaz may suspend or close accounts that break these terms. Sections on liability, indemnity and disputes continue to apply after your account ends.

We may update these terms. The date at the top of this page shows when they were last updated, and material changes will be notified in the app or on this website. We will also remind users of these rules at least once a year. Continuing to use the service after a change means you accept the updated terms.

These terms are governed by the laws of India. Subject to the grievance process above, courts at Rajkot, Gujarat have exclusive jurisdiction over any dispute arising from these terms or your use of the website or app.

If any part of these terms is found unenforceable, the rest remains in effect.

Questions about these terms can be emailed to chaitanyapandita@wolfrontechnologies.com or sent by call or WhatsApp to +91 95589 00338. Complaints should go to the Grievance Officer at grievance@tripeazpartners.com.