Acceptable Use Policy

This Acceptable Use Policy explains how the Tripeaz Partners website and the Tripeaz Partners mobile app, operated by Wolfron Technologies LLP, may and may not be used. It forms part of the Terms and Conditions at /terms, which apply in full. If the two differ, the Terms and Conditions prevail.

The policy exists so that every partner can trust the bookings, contact details and reviews they see in the network.

Tripeaz is for taxi operators, travel agents, drivers and fleet owners using it for their business.

• You must be at least 18 years old and give accurate information about yourself and your business.
• Use one account for yourself or your business unless Tripeaz allows otherwise, and do not let anyone else use your account.
• Keep your mobile number and login secure, and never share a one-time password (OTP) with another person.
• You are responsible for everything done through your account.

You may use Tripeaz to:

• Publish genuine bookings and exchange trips that you actually hold and can hand over.
• Find bookings and exchange trips that match your routes, dates and vehicles.
• Call or message another partner on WhatsApp about a specific booking or exchange post.
• Rate and review partners you have actually dealt with.
• Report partners, posts or reviews that break the rules, and block partners you do not want to deal with.

Every booking or exchange post must be real and accurate. In particular, you must not:

• Post a booking you do not have, or post the same booking repeatedly to push it to the top.
• Give a wrong pickup, drop, date, time, vehicle or fare, or change the terms after another partner has accepted.
• Leave a booking open after it has been filled, cancelled or has expired. Close it in the app.
• Use Tripeaz to offer rides directly to passengers. Tripeaz is a network between partners, not a passenger booking service.
• Offer or arrange a trip for which you or your driver do not hold the permits, licences, registration and insurance required by law.

Phone numbers and WhatsApp contacts are shown so partners can discuss a booking. They may be used only for that purpose. You must not:

• Copy, collect, sell or share other partners' contact details.
• Add partners to WhatsApp groups, broadcast lists or marketing lists without their consent.
• Send promotions, bulk messages or messages unrelated to the booking.
• Call or message a partner who has asked you to stop, or contact a partner who has blocked you through other means.
• Threaten, abuse or harass any partner, driver or member of their staff.

Reviews must reflect a real experience with the partner you are reviewing. You must not:

• Review yourself, your own business or an account you control.
• Write fake reviews, buy or sell reviews, or agree with another partner to exchange good reviews.
• Threaten a bad review to pressure a partner, or offer anything in return for changing a review.
• Include phone numbers, addresses or other personal details of anyone in a review or reply.

You must not post content that the Terms and Conditions prohibit, including content that is fake or misleading, belongs to someone else, impersonates another person or business, is obscene, abusive or harassing, is harmful to children, infringes intellectual property, threatens the security or public order of India, contains malicious code, is fraudulent, is spam, or violates any law in force in India. The full list is in the section "Content you post" of the Terms and Conditions.

Tripeaz does not handle payments between partners. To protect the network, you must not:

• Ask for an advance or deposit for a booking that does not exist, or take money and not provide the trip.
• Pretend to be Tripeaz, its staff, or another partner or business.
• Use the platform to collect money, documents or personal information under false pretences.

You must not interfere with the website or the app or with other people's use of them. This includes:

• Scraping, crawling or copying listings, profiles or contact details, by hand at scale or with software.
• Using bots, scripts or automation to create accounts, post bookings, send messages or write reviews.
• Accessing or trying to access accounts, data or systems that are not yours, or bypassing login, OTP or rate limits.
• Copying, reverse engineering or modifying the app, except where the law allows it.
• Creating a new account to get around a block, suspension or account closure.
• Overloading, disrupting or testing the security of the service without written permission. If you find a security issue, report it to the email address below instead.

Use Report in the app on the partner, booking, exchange post or review concerned, or write to the Grievance Officer at grievance@tripeazpartners.com with as much detail as you can. Reports are reviewed by the Tripeaz team. You can also block a partner at any time from their profile.

Depending on how serious the breach is and whether it is repeated, Tripeaz may remove content, warn you, limit features, or suspend or close your account, with or without notice where needed to protect other users or to comply with law. Where the law requires, Tripeaz will report unlawful activity or share information with authorities.

If we act on your content or account, you can ask the Grievance Officer to review the decision, as described in the Terms and Conditions.

We may update this policy as the app, the website or legal requirements change. The date at the top of this page shows when it was last updated, and material changes will be notified in the app or on this website.

Questions about this policy can be emailed to chaitanyapandita@wolfrontechnologies.com or sent by call or WhatsApp to +91 95589 00338. Complaints should go to the Grievance Officer at grievance@tripeazpartners.com.