Delete Your Account

This page explains how to delete your account in the Tripeaz Partners app (Android), published by Wolfron Technologies LLP, and what happens to your data.

• Open the Tripeaz Partners app and log in with your registered mobile number.
• Go to Profile and tap Delete Account.
• Review what will be deleted and retained, optionally tell us why, and tap Send OTP.
• Enter the OTP sent to your registered mobile number to confirm the deletion.

If you cannot access the app, email grievance@tripeazpartners.com or send a WhatsApp message to +91 95589 00338 from your registered mobile number asking for your account to be deleted.

To help us confirm the request comes from the account owner, include the following.

• Your registered mobile number and the name on the account.
• The words "Delete my Tripeaz Partners account".
• Optionally, the reason for leaving.
• For email requests, we may ask you to confirm by OTP on your registered mobile number before proceeding.
• We acknowledge requests within 24 hours and start the deletion within 7 working days of confirming your identity.

Your account is deactivated immediately when deletion is confirmed: you are logged out, and you stop receiving booking alerts and notifications. Your open bookings and exchange posts are closed, and your deletion is scheduled for 30 days later.

To change your mind, log in to the app within those 30 days and choose Cancel deletion. Your account will be restored. After 30 days, deletion cannot be undone.

After the 30-day grace period, we delete your personal data from the Tripeaz Partners systems, including the following.

• Profile details and profile photo.
• Business profile, drivers and vehicles added to your account.
• Ratings and reviews you gave, and reviews you received.
• Your list of blocked partners.
• Registered devices and push notification (FCM) tokens.
• Support conversations and notifications.
• Reports you made are kept for moderation records but no longer linked to you.

Some information must be kept after deletion to meet legal, tax and security obligations. It is held in separate, encrypted storage with restricted access, is not used for any other purpose, and is permanently deleted when the period ends.

• Registration details and activity or login logs: 180 days.
• Minimal identity details (such as name, mobile number and business name or GST details) linked to transaction and booking records: 8 years, the period for which records must be preserved under the Limited Liability Partnership Act, 2008 and tax laws.
• Booking records are kept in anonymized form, no longer linked to your account.

If your account is under a fraud investigation, a complaint or a legal case, we pause deletion and keep the data until the matter is closed. Deletion then resumes automatically and any remaining grace period requirements are applied.

For questions or complaints about account deletion, contact the Grievance Officer, Aditya Rajput, at grievance@tripeazpartners.com. If you are not satisfied with our response, you can complain to the Data Protection Board of India.